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New Patients including women, men and children are welcome at Collins Street Medical Centre.
Consultations are by appointment only; however, cases of emergency and emergency telephone calls will be promptly dealt with. Please phone: (03) 9654 6088
APPOINTMENT / CONSULTATION TIMES:
- MONDAY – FRIDAY: 8.00am – 4.30pm
- SWIFT*:10 minutes
- STANDARD:15 minutes
- LONG: 30 minutes
- EXTENDED:>30 minutes
- *Swift Solutions Clinic– Subject to suitability & availability
– please ask our reception staff for further details.
Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.
Completing the CSMC Patient Registration Form
We are committed to providing our patients with high quality health care. In order to achieve this it is essential that we have an up to date and accurate health record.
We require ALL NEW patients to complete and submit the Patient Registration Form prior to your booked appointment. Forms are submitted via our secure on-line form link.
If you do NOT complete/submit the form, you will need to arrive at least 20 minutes prior to your scheduled appointment time so that you can complete the required registration paperwork.
Returning Patients: It’s been a while?
We would also ask that if you have not been to see your GP within the past 12 months you may also take the time to complete the form; this will allow us to ensure we have your up to date details on our system.
These forms will auto-fill your data when using the same browser on the same computer for up to a day. This allows you extra time to complete the form. Patients are encouraged to print a copy of their information before submitting these forms.
Improving our Communication with our Patients.
The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future video consultations and patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.
If you haven’t been to see your GP for some time or haven’t updated you contact / personal details for some time you can provide your current information by completing and submitting the CSMC Registration Form.
We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well-being. As a patient of CSMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.
Patient and Clinic Information Guides
Please also view our Clinic Information Guides:
– Patient Information on Travel Health, Your Medical Practice Team – Working with your GP, and Rights and Responsibilties – Mutual Agreement.
Patient Request for Access/ Release of Personal Health Information
Wherever possible, Doctors are available between 12 noon – 1 pm to receive telephone calls. Our Practice Nurses are also available to receive calls. However, consultations cannot take place over the telephone so you may require a follow-up consultation.
Our reception staff are available to make bookings and to assist you as required.
If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. A fee will be charged for failure to attend or cancellation at short notice. (Please note: this fee is not Medicare rebatable).
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
Collins Street Medical Centre is a private billing practice and fees are payable at the time of consultation.
The Federal Government have announced that they are continuing the freeze all General Practice rebates at least until 2020. This means that your GP has had an increase of 75 cents for a standard consult since November 2012!
Unfortunately we are not able to continue to provide our high quality of service and innovative health solutions without increasing our fees. We have limited the increase to around 2.5% and have applied to a select number of items. (We have been able to keep fees at the same level for nearly 75% of our services).
The fees at Collins Street Medical Clinic are determined by a combination of factors including – the Australian Medical Association recommended rates and costs associated with running a medical practice.
These fees below are indicative of fees billed by doctors in the practice and patients should be aware that individual doctors may bill at different rates. Charges will vary depending on the length of time you spend with the doctor and the complexity of your medical condition.
Indicative Fees – September 2017
- STANDARD :$95 – $110
- LONG :$160 – $185
- EXTENDED:$230 – $255
- [*Fees Current as of 13/09/2017]
OUT OF POCKET
- $57.95 – $72.95
- $88.30 – $113.30
- $124.45 – $149.45
- The cost of procedures varies with the type of procedure and its complexity; please ensure you enquire about any costs prior to the procedure.
- Medical consumables used as part of your treatment may attract a separate fee.
- Travel vaccines will incur an additional fee
GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans fees range between $52 – $85 out of pocket.
A more comprehensive list of fees is displayed in our waiting room area. Please ask our reception staff if you have any questions about fees that are not addressed by the information displayed. It is practice policy that all accounts are settled in full on the day of your consultation; EFTPOS, Mastercard, Visa, AMEX and cash accepted.
The practice now offers Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice.
We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at www.humanservices.gov.au/online or download a Medicare Bank Account details form.
If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.
FORMS OF PAYMENT ACCEPTED:
- American Express
*Credit card telephone payments accepted
- STANDARD :$95 – $110
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Medication / Script Repeat Requests
REPEAT PRESCRIPTION – ONLINE REQUEST
- THIS SERVICE IS ONLY AVAILABLE FOR COLLINS STREET MEDICAL CENTRE PATIENTS AND WHERE THE ORIGINAL SCRIPT WAS PROVIDED BY ONE OF OUR GPS AND THE PATIENT HAS BEEN SEEN BY A GP AT THE CLINIC WITHIN THE PAST 3 – 6 MONTHS.
- Doctors require 48 hours notice to process a repeat prescription request.
- If you require the script sooner, please make appointment with a Doctor. An option may be our Swift Clinic and to make an appointment you can phone 9654 6088.
- The fee for a repeat prescription has increased to $35.00. There are a number of clinical and administrative steps required for a repeat prescription. The fee is in recognition of this and is not refundable.
- A repeat prescription request does not guarantee that a script will be written for you.
- All requests are considered by a Doctor and a decision is then made as to whether this repeat request is appropriate for your health care needs.
- After consideration of your request one of our staff will contact you to advise –
- if YES – we are able to provide the repeat prescription and you will be required to provide credit card details for payment
- If NO – we are unable to provide the repeat prescription and organise an appointment for you.
- Repeat prescriptions for antidepressants and anti-anxiety medication will not be provided using this service.
- There are some delivery risks in using electronic mail with there being the risk of interception by third parties or non-receipt or delayed receipt of the message
- Computer viruses, and similar damaging items, can be transmitted through emails. Collins Street Medical Centre uses virus scanning software to reduce these risks and ask that you do the same. However, it is not possible to completely eliminate the risk of introducing viruses.
- By communicating electronically with Collins Street Medical Centre, I release the Practice from all claims, losses, expenses and liabilities caused by any of the risks referred to in 7 & 8 and arising directly or indirectly out of that communication.
By submitting this request form you agree to the above terms.
Medication Repeat Script Request
Privacy and confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Reminders and practice information
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.
Swift Solutions Clinic
Swift Solutions Clinic is an innovative service provided by Collins Street Medical Centre that offers prompt response to patients’ simple health care needs.
This may include:
- Repeat prescriptions
- Repeat referrals
- Reporting of results
- Some vaccinations, such as influenza vaccine or subsequent vaccinations required as part of a course.
SWIFT SOLUTIONS CLINIC*:
- TUESDAY AND THURSDAY:12:55pm – 1:30pm for de-sensitisation only
Patients will be seen for an initial assessment by our Practice Nurse prior to a short consultation with the Doctor on duty.
Attendance at this clinic is by appointment only.
Consultation fees for Swift Clinic Appointments will incur a reduced out of pocket payment for patients of around $15 – $20
We will attempt to schedule requests for appointments within one working day.
Please contact our friendly reception staff to enquire about a Swift Solutions Clinic appointment.
*NOTE: Swift Solutions Clinic is available only to existing patients of our practice
After Hours Services
Home visits and after hours medical care is provided by our accredited locum service “Doctor Doctor”.
To seek after hours care or request a home visit when our practice is closed,
please call: 13 26 60.
A private consultation fee applies to utilise this service, however a rebate may be claimed from Medicare Australia.
*DoctorDoctor, formerly the Australian Locum Medical Service (ALMS)
In the case of an EMERGENCY, patients should dial 000 for an ambulance or call their local public hospital casualty department.
Patients with private Health Cover can access the 24 hour Emergency Department at the Epworth Hospital on (03) 9426 6324, or the Cabrini Health Emergency Department on (03) 9508 1500.
Please note that out of pocket fees will apply.
Your doctor will advise when they expect your results to arrive at the practice. In most instances, advice of “normal” test results will be sent to you by regular mail.
In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.
Please ensure that you advise us of any change to your contact details.
DCP Results: Secure Online service.
The doctors at Collins Street Medical Centre also use an innovative addition to their clinical software system known as ‘Doctors Control Panel’ (DCP). This also incorporates a new patient results utility called DCP Results – an online secure way for patients to see their results with their GP’s explanatory comments. This empowers our patients and helps them self manage their health.
Once patients have provided consent for their results to be shown in DCP Results, patients receive a unique “PIN” login ( via SMS) to a secure website where they can access their own results that have been entered by the clinic with accompanying comments from their GP.
TELEPHONE QUERY SERVICE: (03) 9654 6088
- MONDAY – FRIDAY:2.00pm – 3:00 pm
The most efficient service to provide you with your results is our DCP Results secure online service.
If you have a question about your results, we suggest that in the first instance you check your results online using DCP. (If you are not registered, you can register with your GP at your next consultation.)
If you still have a query after checking online, or you are not registered for DCP results, you can speak to a member of our clinical team between 2.00 pm & 3.00 pm, Monday to Friday
Dorevitch Pathology provides onsite pathology with two collection rooms within our surgery.
PATHOLOGY COLLECTION AVAILABILITY
- HOURS:7.30am – 5.00 pm
Most services are bulk-billed to our patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.
For more information you can view the Dorevitch website : www.dorevitch.com.au or phone 9244 0444.
- Resources and Links
Clinic Information Guides
Information for Patients
The following PDFs and Information Guides have been provided for patients at Collins Street Medical Centre to better understand our clinic and some of the services we provide.
CSMC General Practice Information & Guide for Patients
Patient Guide to Travel Health
Your Medical Practice Team
Patient Guide to Working with Your GP
Rights & Responsibilities