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New patients including women, men and children are welcome at Collins Street Medical Centre.
Consultations are by appointment only, however cases of emergency and emergency telephone calls will be promptly dealt with when you phone (03) 9654 6088. However, consultations cannot take place over the telephone, so you may require a follow-up consultation.
APPOINTMENT / CONSULTATION TIMES:
- STANDARD:15 minutes
- LONG: 30 minutes
- EXTENDED: >30 minutes
Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.
Improving our Communication with our Patients.
The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future video consultations and patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.
We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well-being. As a patient of CSMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.
Our reception staff are available to make bookings and to assist you as required.
If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. As a courtesy we send out appointment reminders to the mobile number on file and request a minimum of 2 hours notice if you are unable to attend.
We have high demand for appointments and many patients miss out on seeing the doctor of their choice or even obtaining an appointment at all. Late cancellation of failing to attend does not allow the appointment to be offered to someone else seeking treatment.
A fee will be charged for failure to attend or cancellation at short notice, less than 2 hours on the day (NB: this fee does not attract a Medicare rebate).
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
Collins Street Medical Centre is a private billing practice, and consultation fees will be charged at the discretion of the treating doctor.
Indicative Fees – December 2019
- STANDARD :$95 – $110
- LONG :$160 – $185
- EXTENDED:$230 – $255
- GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans fees range between $50 – $85 out of pocket.
OTHER FEESTreatment Room
- Medical consumables used as part of your treatment may attract a separate fee.
- Procedural fees will vary according to the type and complexity – please enquire prior to your appointment. These fees offer a Medicare rebate.
- For your convenience we stock a wide range of travel and other vaccines – please ask reception for individual prices.
Our policy is that payments are to be made on the day of consultation. Accepted payment methods include EFTPOS, credit card and cash.
The practice now offers Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice.
We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account.
If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.
- STANDARD :$95 – $110
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Privacy and confidentiality
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Reminders and practice information
We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well being. As a patient of CSMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise your GP.
After Hours Clinic
For after hours medical care, please call DoctorDoctor on 13 26 60 or book online via their website.
Your doctor will advise when they expect your results to arrive at the practice. In most instances, advice of “normal” test results will be sent to you by regular mail.
In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.
Please ensure that you advise us of any change to your contact details.
DCP Results: Secure Online service.
The doctors at Collins Street Medical Centre also use an innovative addition to their clinical software system known as ‘Doctors Control Panel’ (DCP). This also incorporates a new patient results utility called DCP Results – an online secure way for patients to see their results with their GP’s explanatory comments. This empowers our patients and helps them self manage their health.
Once patients have provided consent for their results to be shown in DCP Results, patients receive a unique “PIN” login ( via SMS) to a secure website where they can access their own results that have been entered by the clinic with accompanying comments from their GP.
Dorevitch Pathology provides onsite pathology with two collection rooms within our surgery.
PATHOLOGY COLLECTION AVAILABILITY
- HOURS:7.30am – 5.00 pm
Most services are bulk-billed to our patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.
For more information you can view the Dorevitch website : www.dorevitch.com.au or phone 9244 0444.