Collins Street Medical Centre

AGPAL Accredited General Practice

Quality and Innovation in Healthcare

Billing and Fee Information

Billing & Fees

Collins Street Medical Centre is a private billing practice and fees are payable at the time of consultation.

The Federal Government have announced that they are continuing the freeze all General Practice rebates at least until 2020. This means that your GP has had an increase of 75 cents for a standard consult since November 2012!

Unfortunately we are not able to continue to provide our high quality of service and innovative health solutions without increasing our fees. We have limited the increase to around 2.5% and have applied to a select number of items. (We have been able to keep fees at the same level for nearly 75% of our services).

The fees at Collins Street Medical Clinic are determined by a combination of factors including - the Australian Medical Association recommended rates and costs associated with running a medical practice.

These fees below are indicative of fees billed by doctors in the practice and patients should be aware that individual doctors may bill at different rates. Charges will vary depending on the length of time you spend with the doctor and the complexity of your medical condition.

Indicative Fees - September 2017

Consultation Fees

  • Standard : $95 - $110
  • Long : $160 - $185
  • Extended:$230 - $255
  • [*Fees Current as of 13/09/2017]

Medicare Rebate

  • $37.05
  • $71.70
  • $105.55

Out of Pocket

  • $57.95 - $72.95
  • $88.30 - $113.30
  • $124.45 - $149.45
  • The cost of procedures varies with the type of procedure and its complexity; please ensure you enquire about any costs prior to the procedure.
  • Medical consumables used as part of your treatment may attract a separate fee.
  • Travel vaccines will incur an additional fee

GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans fees range between $52 - $85 out of pocket.

A more comprehensive list of fees is displayed in our waiting room area. Please ask our reception staff if you have any questions about fees that are not addressed by the information displayed. It is practice policy that all accounts are settled in full on the day of your consultation; EFTPOS, Mastercard, Visa, AMEX and cash accepted.

The practice now offers Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice.

We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at or download a Medicare Bank Account details form.

If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.

Forms of Payment Accepted:

  • Cash EFTPOS Visa MasterCard American Express
  • *Credit card telephone payments accepted

Cancellation Policy

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. A fee will be charged for failure to attend or cancellation at short notice. (Please note: this fee is not Medicare rebatable).

After Hours / Locum Service

DoctorDoctor - 132660Home visits and after hours medical care is provided by our accredited locum service "Doctor Doctor".

To seek after hours care or request a home visit when our practice is closed,
please call: 13 26 60.

A private consultation fee applies to utilise this service, however a rebate may be claimed from Medicare Australia.

*DoctorDoctor, formerly the Australian Locum Medical Service (ALMS)

In the case of an EMERGENCY, patients should dial 000 for an ambulance or call their local public hospital casualty department.

Patients with private Health Cover can access the 24 hour Emergency Department at the Epworth Hospital on (03) 9426 6324, or the Cabrini Health Emergency Department on (03) 9508 1500.

Please note that out of pocket fees will apply.

Patient Resources and Health Websites

Additional patient resources can be found for a wide range of health topics in the list of websites we have provided.

General Practice Information

Health on the Net Foundation(HON)

This site promotes and guides the deployment of useful and reliable online health information, and its appropriate and efficient use.


A very comprehensive site of useful resources and animated clips.

Better Health Channel

Useful information and A-Z factsheets.


NPS is an independent, not-for-profit organisation to support the best use of medicines to improve health and well-being.


High quality and up-to-date fact sheets from Australia's leading health organisations.

Adolescent Health

The Royal Children's Hospital
- Centre for Adolescent Health

NSW Centre for Advancement of
Adolescent Health


Australian Society of Clinical Immunology and Allergy


Cancer Council NSW

Cancer Council Australia

Cancer Australian (Government)

Includes information from the National Breast and Ovarian Cancer Centre (NBOCC), and information on lung and gynaecological cancers. Links to Australian cancer support organisations and websites.

Cancer Screening

Links to Breast, Cervical and Bowel cancer screening programs.

Breast Cancer Network Australia

Prostate Cancer Foundation of Australia

Peter MacCallum Cancer Centre

Peter MacCallum Cancer Centre is a world leader in cancer treatment, research and education. Excellent cancer information and links to other reliable cancer information websites.

Bowel Cancer Australia


Cardiovascular Disease

Heart Foundation

The Heart Foundation provides guidelines for health professionals and informs the public and assists people with cardiovascular disease.

National Cholesterol Education Program Australia

This website includes information for patients including the 'Heart-to-Heart' booklet.

The Stroke Foundation

Useful guidelines; good overview on prevention, treatment and educational activities

Chronic Disease Prevention

Measure Up (Australian Government)

Swap It - Don't Stop It (Australian Government)

Complementary Medicine

Blackmores Medical

This website is an evidence-based resource for complementary medicines. It includes an excellent drug interaction guide.

The Australasian Integrative Medicine Association (AIMA)

AIMA is an independent not for profit organisation of individual medical practitioners seeking to provide whole person medical care by integrating evidence-based complementary medicine into mainstream practice. 


Australian Dental Association



Australian College of Dermatologists

Eczema Association of Australasia

All about Acne

Good patient orientated guide.

National Psoriasis Foundation

American website. Excellent patient resource.

Occupational Dermatology Research and Education Centre

Useful site on common occupational dermatoses and their management.

Drug and Alcohol

Therapeutic Goods Administration

The Therapeutic Goods Administration (TGA) is Australia's regulatory authority for therapeutic goods.

Quit Victoria

Quit smoking resources.

Alcoholics Anonymous Australia

Resources for those struggling with alcohol use. Links to AA meetings.


Australian Government website with quit smoking resources


Diabetes Australia

The Australian Thyroid Foundation

The Australian Thyroid Foundation (ATF) is a member-based organisation, with membership fees and donations used to support and educate members with the most up-to-date, research, treatment and medications.


The Gastroenterological Society of Australia

GESA is Australia's peak body for the disciplines of gastroenterology and hepatology. This website is an online resource for GESA members, health professionals and consumers needing more information.

Crohn's and Colitis Australia

Coeliac Australia


IBIS Irritable Bowel Information & Support Association of Australia


Alzheimer's Australia

Alzheimer's Australia is the peak body providing support and advocacy for the 257,000 Australians living with dementia.

Council on Ageing (NSW)


My Wishes Advance Care Planning Program (NSW Health)

Ageing Well

The Jean Hailes Foundation for Women's Health.

National Ageing Research Institute (NARI)


Australian Red Cross Blood Service


Immunise Australia Program (Government)

National Centre for Immunisation Research & Surveillance (NCIRS)

Immunisation Calculator (SA Health)

The calculator is a computer-based system that uses the National Immunisation Program Schedule. Parents, carers and immunisation providers can use the calculator to assist in catch-up scheduling for vaccinations for children up to 7.

The Science of Immunisation: questions and answers

This publication aims to address confusion created by contradictory information in the public domain. It sets out to explain the current situation in immunisation science, including where there is consensus in the scientific community and where uncertainties exist.

Endorsed by the Royal Australasian College of Physicians and the Australian Medical Association.

Infectious Diseases

US Center for Disease Control

Excellent data base of diseases A-Z

NT Health - Centre for Disease Control Publications

Men's Health

Men's Health Australia

Good information, guidelines and very comprehensive list of useful links.

Impotence Australia

Mental Health

Anxiety Online


Black Dog Institute

Very comprehensive site for public and health professionals on diagnostic tools and fact sheets on depression, bipolar disorder and mood disorder.

Beyond Blue

Also excellent information on depression, anxiety and bipolar disorder for patients and health professionals

Kids Help

Good support for young people on common conditions. Provides telephone counselling.

Headspace - National Youth Mental Health Foundation

Site contains information about Headspace centres and other mental health issues affecting young people.

Schizophrenia Fellowship of NSW


Problem Gambling - VIC Health


American Academy of Orthpaedic Surgeons

Australian Orthopaedic Association

Sports Medicine Australia

Australian Association of Musculoskeletal Medicine


Alzheimers Australia

Brain Foundation

Headache Australia

MS Australia

Stroke Foundation

Parkinson's Australia

Epilepsy Action Australi

Motor neurone disease (MND) Australia


Dietitians Association of Australia

Food Standards New Zealand Australia

Australian Divison of World Action on Salt & Health

The Centre for Eating and Dieting Disorders

Go for 2 and 5

Recommended consumption of fruit and vegetables.

Obstetrics and Gynaecology

The Royal Australian and New Zealand College of Obstetricians and Gynaecologists

The Jean Hailes Foundation for Women's Health

American online community of Obstetrics/Gynecology medical professionals, pharmaceutical and medical device companies, and the women they serve.


The Royal Australian and New Zealand College of Ophthalmologists

Glaucoma Australia

Vision Australia

Macular Degeneration


Osteoporosis Australia


The Royal Children's Hospital Melbourne

Palliative Care

Palliative Care Australia

Department of Health and Ageing


Raising Children

Autism Spectrum Australia

Parenting - Better Health Channel (Vic Health)

Patient Support Groups

The DrsReference Site

Page with list of patient support groups.

Australian Breastfeeding Association


Inside Radiology


Kidney Health Australia

Prostate Cancer Foundation of Australia

The Urological Society of Australia and New Zealand

The Continence Foundation of Australia


National Asthma Council of Australia

The Australian Lung Foundation

The Australasian Sleep Association


Sjögren's Syndrome Foundation

Australian Rheumatology Association

Arthritis Australia

The Rheumatoid Arthritis Support Network (RASN)

Sexual Health

Australasian Chapter of Sexual Health Medicine

ASHM : Australian Society for HIV Medicine

Australian Herpes Health Information


Quit Victoria


Australian Tinnitus Association


U.S. Centre for Disease Control

World Health Organisation: International Travel and Health

Smart Traveller - Australian Government

Medical Advisory Services For Travellers Abroad (MASTA)


Society for Vascular Surgery

NHS Abdominal Aortic Aneurysm Screening Program

Women's Health

The Royal Women's Hospital Victoria

Family Planning Victoria: Women

The Australasian Menopause Society

Jean Hailes Foundation for Women's Health

Domestic Violence Resource Centre Victoria

Breast Screen Victoria

National Cervical Screening Program

Swift Solutions Clinic

Swift Solutions Clinic is an innovative service provided by Collins Street Medical Centre that offers prompt response to patients' simple health care needs.

This may include:

  • Repeat prescriptions
  • Repeat referrals
  • Reporting of results
  • Some vaccinations, such as influenza vaccine or subsequent vaccinations required as part of a course.

Swift Solutions Clinic*:

  • Monday - Thursday: 12:55pm - 1:30pm

Patients will be seen for initial assessment by our Practice Nurse prior to a short consultation with the Doctor on duty.

Attendance at this clinic is by appointment only.
Consultation fees for Swift Clinic Appointments will incur a reduced out of pocket payment for patients of around $15 - $20

We will attempt to schedule requests for appointments within one working day.

Please contact our friendly reception staff to enquire about a Swift Solutions Clinic appointment.

*NOTE: Swift Solutions Clinic is available only to existing patients of our practice

Appointment and Fee Information

New Patients including women, men and children are welcome at Collins Street Medical Centre.

Consultations are by appointment only; however, cases of emergency and emergency telephone calls will be promptly dealt with. Please phone: (03) 9654 6088

Practice Hours:

  • Monday - Friday: 8.00am - 4.30pm

Appointment / Consultation times:

  • Swift*: 10 minutes
  • Standard:15 minutes
  • Long:30 minutes
  • Extended:>30 minutes
  • *Swift Solutions Clinic- Subject to suitability & availability
    – please ask our reception staff for further details.

Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.

Completing the CSMC Patient Registration Form

We are committed to providing our patients with high quality health care. In order to achieve this it is essential that we have an up to date and accurate health record.

New Patients:

We require ALL NEW patients to complete and submit the Patient Registration Form prior to your booked appointment. Forms are submitted via our secure on-line form link.

If you do NOT complete/submit the form, you will need to arrive at least 20 minutes prior to your scheduled appointment time so that you can complete the required registration paperwork.






Returning Patients: It's been a while?

We would also ask that if you have not been to see your GP within the past 12 months you may also take the time to complete the form; this will allow us to ensure we have your up to date details on our system.

These forms will auto-fill your data when using the same browser on the same computer for up to a day. This allows you extra time to complete the form. Patients are encouraged to print a copy of their information before submitting these forms.

Improving our Communication with our Patients.

The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future video consultations and patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.

If you haven’t been to see your GP for some time or haven’t updated you contact / personal details for some time you can provide your current information by completing and submitting the CSMC Registration Form.

We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well-being. As a patient of CSMC you have the option to be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.

The practice adheres to the Australian Privacy Principles and does not send spam information. You can view our Privacy Policy on this website.

Patient and Clinic Information Guides

Please also view our Clinic Information Guides:
- Patient Information on Travel Health, Your Medical Practice Team - Working with your GP, and Rights and Responsibilties - Mutual Agreement.

Patient Request for Access/ Release of Personal Health Information

Medical History Transfer Request Form →

Our Doctors are also assisted by Practice Nurses who may be involved in your care for new patients, care plans, immunisations, wound care or attending to emergency patients.

Wherever possible, Doctors are available between 12 noon – 1 pm to receive telephone calls. Our Practice Nurses are also available to receive calls. However, consultations cannot take place over the telephone so you may require a follow-up consultation.

Our reception staff are available to make bookings and to assist you as required.