Collins Street Medical Centre

AGPAL Accredited General Practice

Quality and Innovation in Healthcare

Health News

CSMC - Important Update to Our IT and Patient Management Services.

Collins Street Medical Centre - Update to IT Patient Services

As we strive to improve our service to patients, we are in the process of updating our patient management software. From Monday 3rd October we will have a new “internal” patient management software program.

As part of our preparation, there will be a temporary loss of ability to book future appointments on-line. The current system will allow you to book up until Friday 30th September. Then on that day we will switch over; from Friday 30th September, you will again be able to book your future appointments on-line.

All the work is done behind the scenes, so you will not notice any difference in the way you book.

Moving to our new system will allow CSMC to introduce some state of the art services to our patients. Whilst we continue to have our wonderful staff to greet you, we will also offer:
  • iPad check in for your appointment
  • iPad update for personal details
  • New Patient registration form completion via iPad (including wi-fi integration directly into our system for basic demographic data)
  • CSMC dedicated patient smartphone app


Our aim is to introduce the new software with no disruption to our service. We have been planning the move for a number of months; staff have been trained, resources allocated and equipment updated. Even so our first few days may be a little slower as we all become used to the change. Thank you for your understanding and we have no doubt that the improved services we will offer will be appreciated by all our patients.