Collins Street Medical Centre

AGPAL Accredited General Practice

Quality and Innovation in Healthcare

Health News

2018 influenza vaccines – your best shot at stopping the flu

Vaccination against flu is the best way to protect you and your children from flu and any associated illness.

To protect yourself from the flu, you should get vaccinated every year. The flu virus is always changing so the flu vaccine changes too.

Flu Vaccinations - Your Best Shot at Stopping the Flu

Seasonal influenza vaccines are available to eligible people for free from mid-April 2018 under the National Immunisation Program. This includes two new vaccines to provide better protection for people aged 65 years and over.

Make an appointment at Collins Street Medical Centre to get your flu shot.
Influenza Vaccinations are available for a $15 Fee

Get Your Flu VaccineREMEMBER: The flu vaccine does not provide long-lasting immunity - so you need to be vaccinated each year. 

Getting the vaccine from April will protect you before the peak flu period, from around June to September.

Children can receive the flu vaccine from six months of age.

Let your doctor know your age or the age of your child before getting the flu shot. The brand of flu vaccine you should get depends on your age.

The flu vaccine – Information for consumers in 2018 fact sheet

Hepatitis A outbreak associated with frozen berries

Hepatitis A and frozen berry products recall

Issued by: Dr Brett Sutton, Deputy Chief Health Officer (Communicable Disease), Victoria

Key messages

  • An outbreak of hepatitis A virus infection has been identified to be potentially linked to the consumption of Creative Gourmet frozen mixed berries in 300 g packs. The product has been recalled as a precaution.
  • Creative Gourmet frozen mixed berries in 300 g packs
  • Patients are advised not to consume any of these recalled products and patients are advised to discard or return the product to point of sale for a refund. Anyone with any of these products in their freezer, regardless of batch and best-before date, should discard the product or return it to the point of sale for a refund.
  • Hepatitis A virus can take between 15 to 50 days to develop and the onset of the illness in recognised cases ranges from early January to early February. Symptoms of Hepatitis A include abdominal pain, nausea, fever and chills and yellow skin or eyes.
  • Anyone who has consumed berries and is unwell should consult their GP, who should consider testing for Hepatitis A in cases with symptoms that are compatible.

The consumption of Creative Gourmet frozen mixed berries in 300 g packs with a best before date of 15 January 2021 has potentially been linked with an outbreak of hepatitis A infection. As of 2 June 2017, Australian health authorities have identified four cases of hepatitis A infection that were acquired in Australia in 2017 and involve the affected strain of hepatitis A virus. One of these cases is an individual who resides in Victoria. As a precaution, a recall of the product concerned was triggered on 2 June 2017.

Consumers have been warned to avoid eating this recalled product as it may potentially be contaminated with hepatitis A virus. Creative Gourmet frozen mixed berries 300 g packets are processed in China and distributed through IGA and Foodworks supermarkets by Entyce Food Ingredients, based in Victoria.

VIEW UPDATE: Department of Health: Latest Media Update - Hepatitis A outbreak associated with frozen berries (02/06/2017)

I have eaten this product but don’t feel unwell – what should I do?

Monitor yourself and others who consumed the product for symptoms of fever, nausea or abdominal discomfort. Symptoms may appear between 15 and 50 days after catching the virus from eating the product. If symptoms appear, see your doctor immediately.

In the meantime, practice good hygiene. Steps you can take include:

  • Wash your hands with soap and hot running water before handling food, after going to the toilet and after handling used condoms or having contact with nappies or the anal area of another person.
  • Clean bathrooms and toilets often, paying attention to toilet seats, handles, taps and nappy change tables.

I have eaten this product and am feeling unwell – what should I do?

It is important to identify symptoms early to help prevent the disease spreading. If you have symptoms including fever, nausea or abdominal discomfort, see your doctor immediately.

If I have eaten this product – should I get a Hepatitis A vaccination?

The Department of Health and Human Services is not recommending routine Hepatitis A vaccination for people who have consumed the recalled products and are well. If you have any concerns about your health you should see your doctor for advice.

If you require more information - go to:
Vic Health or Better Health Vic  

You can contact the practice or
Nurse on Call 1300 60 60 24

Collins Street Medical Centre Welcomes Dr George Forgan-Smith

Collins Street Medical Centre is pleased to welcome GP Dr George Forgan-Smith to our practice.

George will commence on the 8th March and then be working part-time (Friday 9.00am – 4.00pm plus additional sessions to cover other GPs leave.)

George trained at the University of Queensland graduating in 2003 and has worked at a number of practices including Byron Bay and Melbourne.

Dr George Forgan-Smith.

His areas of interest include: -

  • Men's Health
  • Sexual Health
  • HIV testing, HIV prevention as well as the care of those living with HIV
  • Weight loss and well being
  • Mental Health
  • Non invasive cosmetic medicine
  • Education via the use of multimedia and Internet technology.

When not working as a general practitioner George is a keen singer, volunteer for Camp Quality and creator of SEO optimized web properties.

Dr Forgan-Smith will complement and enhance those services already provided by our other GPs at the Practice as CSMC seeks to enhance its’ reputation as an award winning, quality medical practice.

AVANT Quality Improvement Practitioner Grant Awarded to Dr Fiona Broderick

Dr Fiona Broderick has been awarded one of six (6) AVANT Quality Improvement Practitioner Grant Awards

Avant Quality Improvement Grant Practitioner Award

The Avant Quality Improvement Grants Program is run by Avant Mutual Group Limited (“Avant”) and offers up to eight (8) Avant Quality Improvement Grants to medical practitioners, practices and hospitals (“Avant Grants”) to assist funding projects that support sustainable processes and practices that improve the Quality and Safety outcomes for patients.

Dr Broderick and the Collins Street Medical Centre will focus on enhancing the high quality of patient data already held within the practice.

The program will allow the practice to adopt innovative methods of ensuring data is collected, updated and integrated as part of the patient’s medical record; this will also allow for increased uptake and uploading of data to the My Health Record (MyHR).

The program will commence in early 2017.

To learn more about AVANT's Quality Grants visit


2016 Christmas & 2017 New Year Holiday Season - Clinic Opening Hours:

On behalf of all the doctors and staff at Collins Street Medical, we’d like to wish all our patients and their families a safe and happy Christmas.

Christmas and New Year's Opening Hours at CSMC 2016/2017

Over the Christmas / New Year period a number of our doctors will be taking leave but we will be open and providing services. Collins Street Medical Centre is open for appointments on Wednesday 28/12 Thursday 29/12 and Friday 30/12 resuming normal clinic hours from Tuesday 03/01/2017 onwards.


CSMC - Important Update to Our IT and Patient Management Services.

Collins Street Medical Centre - Update to IT Patient Services

As we strive to improve our service to patients, we are in the process of updating our patient management software. From Monday 3rd October we will have a new “internal” patient management software program.

As part of our preparation, there will be a temporary loss of ability to book future appointments on-line. The current system will allow you to book up until Friday 30th September. Then on that day we will switch over; from Friday 30th September, you will again be able to book your future appointments on-line.

All the work is done behind the scenes, so you will not notice any difference in the way you book.

Moving to our new system will allow CSMC to introduce some state of the art services to our patients. Whilst we continue to have our wonderful staff to greet you, we will also offer:
  • iPad check in for your appointment
  • iPad update for personal details
  • New Patient registration form completion via iPad (including wi-fi integration directly into our system for basic demographic data)
  • CSMC dedicated patient smartphone app

Our aim is to introduce the new software with no disruption to our service. We have been planning the move for a number of months; staff have been trained, resources allocated and equipment updated. Even so our first few days may be a little slower as we all become used to the change. Thank you for your understanding and we have no doubt that the improved services we will offer will be appreciated by all our patients.

Important Change to Medicare and Pharmaceutical Benefit Scheme payments

As from 1st July 2016, all Medicare and Pharmaceutical Benefit Scheme payments will change to Electronic Funds Transfer or online.

(No more cheques.)

If you pay using our Ezyclaim facility, you need do nothing.


From 1 July 2016, Medicare rebate and Pharmaceutical Benefit Scheme (PBS) refund payments will be paid by Electronic Funds Transfer (EFT) into the customer's bank account. Customers will need to register their bank account details with Medicare to receive their payment. Receiving payments by credit EFTPOS in service centres and by cheque will no longer be possible, with the exception of Pay Doctor Via Claimant Cheques. This change will ensure customers no longer have to visit a service centre or wait to receive a cheque in the mail to access their Medicare payments. Receiving payments will be quicker and easier as they are sent directly to the customer's bank account.

Have you registered your Bank Details with Medicare ?

Need to complete the form?
- Click on: Medicare Bank Details Form (Bank account details collection form (MS013)

Media Release: AGPAL - Quality in Practice Awards

Local practice Collins Street Medical Centre announced as Excellence Winner in the category of AGPAL Safety and Quality Award.

National Winner for the AGPAL Safety and Quality Award 2013-2014/15

On Thursday 26 May, at the AGPAL and QIP 2016 Conference Welcome Party, Collins Street Medical Centre, was announced as the Excellence Winner in the category of AGPAL Safety and Quality Award as part of the AGPAL and QIP Excellence Awards.

The Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP) Excellence Awards recognise AGPAL and QIP accredited practices, organisations or services, who consistently go above and beyond to implement and embed quality improvements, have teams that love to innovate, demonstrate a dedicated approach to patient and consumer services and/or care, and have a clear understanding of related industry standards.

Dr Stephen Clark, Group Chief Executive of AGPAL and QIP said that the Awards team received a large volume of high calibre nominations from AGPAL and QIP accredited practices from around the nation.

“The AGPAL and QIP Excellence Awards recognise and reward the commitment that practices make to quality improvement within Australia’s health care setting. I was privileged to gain a unique insight into the inspiring achievements taking place within the health care environment. I was proud that I, and our judging panel of industry experts, was able to read about Collins Street Medical Centre’s nomination. Their dedication to general practice goes above and beyond expected standards.”

“I would like to thank all other practice nominees for sharing their stories and to congratulate Collins Street Medical Centre’s for being Excellence Winner in the category of AGPAL Safety and Quality Award” Dr Clark said.

Award nominees submitted a nomination form self-assessing against key criteria. The judging process to identify the finalists then winners and highly commended recipients was rigorous with a large number of nominations received.

With twenty years’ experience, AGPAL remains as Australia’s leading General Practice, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services and Royal Flying Doctor Services accreditation provider. As a not-for-profit organisation, AGPAL is dedicated to improving and delivering accreditation services, resources and personalised support, to assist clients on their journey of continuous quality improvement.

To learn more about AGPAL visit

Congratulations to Our Team. Collins Street Medical Centre was awarded the AGPAL Safety and Quality Award 2013 – 2014/15

Collins Street Medical Centre was announced WINNER of the AGPAL Safety and Quality Award 2013 – 2014/15 – Sponsored by National Home Doctor Service at the recent APGAL and QIP 2016 Conference held in Brisbane.

National Winner for the AGPAL Safety and Quality Award 2013-2014/15

The award recognises the ongoing commitment from all staff and GPs at the practice to ensure all patients are provided with “quality and innovation in healthcare”.


AGPAL Safety and Quality Awards

Collins Street Medical Centre has been announced as one of the National Finalists for the AGPAL Safety and Quality Awards (2103-2014/15).

National Finalist for the AGPAL Safety and Quality Awards (2103-2014/15)

The winner will be announced at the upcoming APGAL and QIP 2016 Conference.

The award recognises the ongoing commitment from all staff and GPs at the practice to ensure all patients are provided with “quality and innovation in healthcare”.

World Immunization Week 2016

Close the immunization Gap - Immunisation for all throughout Life

World Immunisation Week – celebrated in the last week of April - aims to promote the use of vaccines to protect people of all ages against disease. Immunisation saves millions of lives and is widely recognized as one of the world's most successful and cost-effective health interventions.

World Immunisation Week 2016

Immunity for Community

Immunising yourself or your children is important for not only your health, but also for the health of your community because when enough people are immunised diseases no longer spread.

Herd immunity is achieved when enough people are immunised against a disease to protect those who can’t be.

Watch and share the story of six month old Sonny who can't be immunised due to medical reasons →

"Sonny is 6 months old, he has a rare immune deficiency disorder which prevents him from being immunised. So it means he doesn’t, his body doesn’t make any immunity to illnesses, infections so if he were to get the cold for instance it’s harder for him to get rid of it, he’ll need a lot more antibiotics to clear it up."

"Day to day or week to week he has an infusion where plasma gets infused into his leg. So I think we just rely on the hope that the community out there that do donate their blood and plasma are vaccinated so then they do have a healthy immune system which then can be passed on to Sonny."

"I think people don’t realise when they think about whether they want to immunise their babies, their children, they just think about their specific circumstance and their children whereas it’s the broader community that is effected. Yeah, it affects not just your child, but all the children that your child comes into contact with, whether it’s at school or day care centres and things like that."

"I think there is a lot of misleading information on the internet but if they just went to their GP they’d be able to find the science behind it and just the facts rather than gossip and what they have been hearing from friends and things like that. "

"It’s important to understand that the most vulnerable in our community can’t always receive vaccines including young babies, the elderly, or those with lowered immunity and they rely on us to vaccinate our children to protect them."

It’s a gift to be able to vaccinate your children so please, please do it. "

This Case Study highlighted for World Immunsiation Week 2016 from the Betterhealth Channel was also featured in The Age: 24/04/2016

Government push to boost immunisation rates →

Measles Outbreak in Melbourne

UPDATE: Five new cases of measles have been reported to Victoria's Department of Health and Human Services, which brings the tally of those affected by the outbreak in Melbourne to nine including the four earlier confirmed cases in adult individuals residing in the Brunswick area.(22/02/2016)

Measles is a contagious viral illness that causes a skin rash and fever. Serious and sometimes fatal complications include pneumonia and encephalitis (brain inflammation). Measles is also known as rubeola, not to be confused with rubella (German measles). Worldwide, measles is the fifth highest cause of illness and death in children.

Measles is rare in Australia because of the widespread use of the measles vaccine. It is important to continue immunising children in Australia, because there is a risk that the infection can be brought in by people arriving or returning from overseas.

Measles - Health Alert February 2016


  • Measles is a very contagious viral illness that causes a skin rash and fever.
  • Measles can cause serious, sometimes fatal, complications including pneumonia and encephalitis. Measles is rare in Australia because of the widespread use of the measles vaccine but vaccination is important because people coming from overseas can carry the virus.

To date, no common exposure sites for the cases have been identified, however in all cases the disease has been acquired locally with no history of overseas travel. This constitutes a community outbreak with local transmission. All cases visited public areas in Brunswick and other inner Melbourne areas while they were infectious between 29 January and 9 February 2016

As measles is highly infectious through airborne transmission, other secondary cases could occur in susceptible people. Measles has an incubation period of between 7 and 18 days (average 14 days from exposure to rash) so should be considered in any susceptible person who presents with a compatible illness now or up until the end of February 2016.

If you have concerns about your medical health, make an appointment to see one of our GP's for advice.

For more information about Measles visit:
BetterHealth Channel Website →

Current Salmonella outbreak: Linked to Pre-Packaged Lettuce Leaves

An outbreak of salmonella infection has been linked to pre-packaged lettuce products widely available in supermarkets.

Salmonella infection is a form of gastro caused by the germ Salmonella and can affect anyone. Symptoms usually appear 6 to 72 hours after you eat contaminated food and can include diarrhoea, fever, stomach cramps and vomiting.

Tripod Farmers Pty Ltd has recalled a number of its pre-packaged lettuce leaves products due to microbial (salmonella) contamination. Food products contaminated with salmonella may cause illness if consumed.

Salmonella Outbreak link to Pre-Packaged Lettuce Leaves

For more information about the pre-packaged lettuce leaf products recalled visit:
Food Standards Website →

Avoid food poisoning
- Shop Safe, Store Safe, Cook Safe, Eat Safe

If you have concerns about your medical health, make an appointment to see one of our GP's for advice.

This Summer Remember - UV. It all adds up

Your skin is like a memory bank – it remembers all the sunburns, all the tans and all the time you spent exposed to the sun’s ultraviolet (UV) radiation, without sun protection.

SunSmart Victoria, UV. It all adds up warns that UV damage can still occur during day-to-day activities, challenging the idea that it is only tanners or those with visible signs of sun damage that get skin cancer.

This incidental UV exposure, which can be as simple as doing jobs around the house or socialising outdoors with friends, can all add up – with dire consequences.

If you have concerns about your skin or a suspicious spot or mole, make an appointment to see one of our GP's for a Skin Cancer Check.

For more information about this SunSmart Campaign visit:

Improving our Communication with our Patients

Collins Street Medical Centre is increasingly seeking to communicate with our patients via secure electronic means.

This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future video consultations and patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.

If you haven’t been to see your GP for some time or haven’t updated you contact / personal details for some time you can provide your current information by completing and submitting the CSMC Registration Form

We believe in providing our patients with appropriate preventative health information, recall / reminders and other health related information that will support your health and well-being. As a patient of CSMC you will be included in our preventative health management program; you have the right to opt-out and should you wish to do so please advise one of our team or your GP.

The practice adheres to the Australian Privacy Principles and does not send spam information. You can view our Privacy Policy here .